Exchange & Returns policy

Conditions for exchanges:

In order for the goods to be eligible for a exchange, please make sure that:

• The goods were purchased in the last 15 days

• The goods are in the original packaging

The following goods cannot be exchanged:

• Exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

• All sales of underwear and bathing suits are final.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Exchanging Goods

You are responsible for the cost and risk of returning the goods to us. You should email us a picture of the item as soon as possible at support@onlytherealones.com from your account email address.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Exchange and Return Policy, please contact us by e-mail support@onlytherealones.com